Hi! What can we help you with?

Write to us on WhatsApp: at 5926009493 / Customer Service from Monday to Saturday, 8 AM to 8 PM. Sundays and holidays from 9 AM to 6 PM.

Email us at sales_guyana@totto.com, available 24/7. We will assign a case or ticket and handle it as soon as possible from Monday to Friday, 7 AM to 5 PM.

If you need help, we can guide you through the purchase process. Enter your phone number in the “Need help with your purchase?” option on our store’s homepage, and we’ll contact you within a few minutes to assist you. You can also reach us at 5926009493

Yes, you can, but…

• Each email address is treated as a separate account and customer.
  
• If you use a different email when placing an order, you’ll need to re-enter all your personal information, delivery address, and payment details.
  
  Email accounts cannot be combined, so it’s important to double-check which email you’re using.
  

If you want to see our current promotions, you can click here.

You can read the privacy policy and notice here.

At Totto, we offer different channels to make your shopping easier. In each one, you can use a variety of payment methods:

Stores: GBTI Debit Card, Visa and Mastercard Credit Cards, MMG

Website: GBTI Transfer, MMG, Cash on Delivery

Of course! Once you’ve selected the products you want to buy:

• Go to your shopping cart
  
• Review the summary of your selected items
  
• If you have a discount code, enter it in the “DISCOUNT CODE” field at this step
  
• Make sure to enter the code exactly as provided (including uppercase, lowercase, and numbers)
  
• Check that the discount has been applied correctly to your order total
  

Remember: The discount code must be applied during checkout. Once the order has been placed, discounts cannot be added and no changes can be made to the order.

www.gy.totto.com has a period for exchanges or returns of 7 days from the date on which the carrier delivers your order to the defined address. To proceed with the exchange or return, the product must be in perfect condition, with original labels and with its invoice. You must notify our Customer Service team of the return, within 7 days of delivery through one of these channels: on Facebook https://www.facebook.com/TottoGy or by email at sales_guyana@totto.com

Promotional or discounted products do not have the option of exchange or return (No changes in color, size or reference are made) all products have the legal warranty for manufacturing defects of the product (backpacks and canvas accessories have a one-year warranty, while clothing, glasses and other accessories have a one-month warranty). It is important to clarify that no money is refunded.

To manage the return or exchange of products purchased at regular price you must follow the following steps:

1. Send the request to sales_guyana@totto.com. Once we have your return or exchange request with the necessary data for it, within the next 2 working days we will send you instructions to follow to make the return.
2. To exchange or return the product you can use the same packaging in which we delivered your order or use a packaging of your choice, however, it is important that the packaging is appropriate according to the nature of the product so that it cannot be affected during the transport process.
3. The product must be returned in optimal condition, without traces of having been used, with the original labels or failing that, if they have already been removed, you must insert them in the packaging.
4. Once the product is received, we will check the condition of the product and according to the results, a new product will be shipped or a coupon for a new purchase will be delivered.

You can choose from the following options:

1. Change of product, size, or color (subject to inventory availability at the time of exchange). Exchanges may only be made for products with a value equal to or greater than the original and the difference, if applicable, must be assumed by the customer. In case of not having availability for the exchange, the value of the product(s) will be delivered in a coupon for a new purchase.

Exchanges will be dispatched approximately within 2 business days after receiving the product at the warehouse. In this case, the same times as a regular delivery will apply.

 2. Coupon to make a new purchase at www.gy.totto.com (This coupon is valid for 1 month from the date of creation). The coupon to make a new purchase at www.gy.totto.com will be shipped in approximately 2 business days after the product is received at our distribution center.

 In case your product does not meet the conditions to accept the return or exchange, we will inform you in a timely manner to your email the reason why it does not apply, and the product will be returned to the initial shipping address.

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Don’t worry you can send the product in the original packaging it arrived in or in packaging of your choice. However, it’s important to use appropriate packaging based on the nature of the product to ensure it isn’t damaged during transit.

It’s simple it’s a request you can submit through our contact channels, where you let us know the reason for the refund and request your money back.